Ocean Turtle Reviews

Testimonials

We always love getting feedback from our students and are very proud of the kind words that we receive. Below are just a small selection of testimonials that we have received from some of our customers.

"Kerrie and her team came to run a Bubblemaker course for my son's birthday. The communication with Kerrie to organise the party was clear and easy. They arrived on time and had all the kit required, all very well organised. During the course Kerrie and her team related well with the children, aged 8 and 9, making the children at ease and confident with what they were doing. The children didn't realise how much they had learnt during the course because of the way Kerrie asked them questions and gave them the information and answers as all part of the fun. All four boys were so excited by what they had done they have not stopped talking about it and can not wait to dive again! Kerrie and her team made their first diving experience the most positive one they could have had."

Karrie

Lightwater, UK

“Where do I even start?! Absolutely fantastic owners, instructors & staff and the people that are associated with the dive shop (i.e. club members). They have managed to teach me how to dive which is a big accomplishment on its own! The thing is they didn’t just teach me how to dive (anyone can do that) – in addition to that they made me feel super comfortable, looked after me and ensured I was never out of my comfort zone. Ocean Turtle Diving were always super flexible and accommodating for when I was faffing about. OTD are also a bunch of rather clever and funny people so if you’re like me and appreciate that kind of environment you will feel at home here”

Piotr
Basingstoke, UK

“I came across Ocean Turtle back in 2015 when I did a “try dive” with them (which I loved). Later that year I went on to complete my Open Water and now, I’m about to complete my dive master training. The instructors and divemasters have been amazing throughout all of the courses I have completed. Along with teaching they have provided help and support when I’ve needed it. It’s not just the instructing in which I think Ocean Turtle excel”

Becks
Basingstoke, UK

"I've been diving with Ocean Turtle for over 2 years now. The brilliantly taught courses, the great atmosphere and the love of diving has kept me coming back for more. The courses are always very professional and although the subject matter is sometimes serious, it's always presented in a fun way, the courses are always a joy to complete. The instructors are all very knowledgeable and experienced, always eager to answer questions - no matter how ridiculous - and share their pearls of wisdom. When popping into the shop, they'll happily give advice on buying new equipment and are fantastic at finding and arranging trips and holidays. Ocean Turtle are a marvellous bunch of people and I cannot recommend them enough"

Martin

Newbury, UK

Can’t recommend Ocean Turtle Diving highly enough. The efforts that staff have gone to make sure that a whole host of courses and events have been delivered during lockdown has been phenomenal, from social catch-ups to shark conservation sunday.

Nirusha

Kent

Currently doing my open water course here, have been amazing through so far and I’m sure the rest will be incredible, would recommend here to anyone who wants to get into diving as all the staff are friendly and the service and support is phenomenal. 5 stars !

Cameron

Basingstoke

As a small local dive shop I was overwhelmed by their selection of goods and services. They are a fantastic bunch of guys and their customer service was impeccable!
Thanks for servicing my Regs before my holiday and I cannot wait to get my first dive completed in Jamaican waters!
Will certainly continue to use Ocean Turtle Diving!

P.S just keep diving! ��

Stuart Down

Farnborough

What a fantastic team you are at OTD. Very professional, very efficient, very friendly and very patient (with me). I have spent two full and enjoyable weekends taking (and Passing) my Open Water Diver and Dry Suit Diver. Special thanks to Callum and Zoe for the confined water sessions, and to Edwin, Becks and Shaun for the open water sessions this weekend.

Jim Emmens

I did a Discover Scuba Dive with Shaun today. I have a fear of water/drowning and he took his time to go through everything and made sure I was OK. I had a bit of a panic and Bethan came straight over to take me to one side and calm me down so Shaun could carry on the lesson. Once calm & trying again I was confident enough to rejoin the group. I had another little wobble doing another skill and Shaun was straight on hand to help me. I would definitely recommend a try dive to anyone who is even slightly interested in diving. It’s given me the knowledge of things I need to practice, then should I feel confident enough I will be signing up for the Open Water course. Its given me a taste of the amazing underwater world and I was only in a pool

Linda Newman

Bordon

They are amazing!! My boyfriend and I have been going to Ocean Turtle since August for our first Dsd and after that we were hooked and both wanted to do more. My boyfriend took to all the skills and water so well he is now learning so much. Myself on the other hand really struggled. I have never been confident in the water but now after alot of patience from all the ocean turtle team I am now booking my open water dive overseas with them. They have all been so supportive and patient with me. They all even cheered when I finally completely all my pool skills which took me so much longer. They all made me feel confident and ready to go out in the open water. I’m very excited to go further and learn more so is my boyfriend. We have made friends with people who have the same love of diving too. A special thank you to Stefan for all his extra help too. �

Amy D

Course: PADI Equipment Specialist | Instructor: Stef | New to OTD

I had come across OTD via social media and then met them in person at the NEC dive show and have been thoroughly impressed with their operation. Booking the course was super easy and I found the correspondence both timely and welcoming. On arriving at the dive centre I was greeted as a friend, offered a tea and made to feel right at ease. I learnt that three others had pulled out of the course so on this occasion it would be a one-to-one with Stef their Tec-Instructor. Here is a key point of business; it would have been very easy for them to cancel my course but they did not – early points scored here for customer service … along with the tea!!

The course itself: I had a slight concern around whether this course would be value for money … I can unequivocally say it is! We covered everything I expected plus a whole load more; Stef was great at making all the kit come to life and took time to answer all of my questions including better kit set up and points which will ultimately improve my skill as a diver. This went beyond just talking about the basic hardware!

Every other course (well nearly all) spend most of the time focusing on you as the diver rather than the intricate details of the kit that makes it all possible. This course answered all those lingering questions I had and made me realise how its not just ‘witch-craft’ under all that metal!

Stef was ACE – I couldn’t fault anything and would like to say a huge thank you to him – I gained a lot from today!

If you’ve read this far on the review my only other comment would be (having read the silly negative comments on Google and here) that every dive centre is a business; they can only survive by making money … like any business! However my experience of OTD has led to admiration of their business model and focus on the service experience as the end user. Very impressed and would whole heartily recommend to others!

5 stars
Claire Godfrey
Scotland

A 5* review for a 5* diving club. Decided to join my local club, ocean turtle, for my Open Water cert. I had zero prior knowledge and wasn’t really sure what to expect. However all the experience I had from the theory class to pool practice sessions followed by an awesome weekend on open waters was really superb and surpassed all of my initial expectations.

Special thanks for their patience and expertise to instructors Andy and Lauren

George C

 

I have just completed my PADI IDC (Instructor Development Course) with Ocean Turtle Diving and I couldn’t have had a better experience. I have always been a fairly shy person and the thought of teaching and presenting has always terrified me but Kerrie and her team with their unwavering support and patience have turned me around and I can’t wait to get out there and start teaching the world to dive!!

Unfortunately due to other weekend commitments I can’t do the PADI IE (Instructor Exam) until July but the team at Ocean Turtle Diving have been amazing in their flexibility and have committed to allowing me some extra practice time in the pool and the classroom prior to the IE so I am fresh on the day.

All in all Ocean Turtle Diving are not only a great team of diving enthusiasts but they can be flexible when it comes to training which means they can accommodate anyone who wants to learn to dive or further hone their diving skills or careers.

Oh, and they also have a fantastic club scene with great incentives / deals, regular meets at the pub and a find a buddy page Facebook page which is used to great success by many of Ocean Turtle Diving’s members / customers.

Highly Recommended!!!

Kevin D

Good Afternoon Kerrie and everyone at Ocean Turtle,

Just a big heartfelt e-mail to thank each and everyone one of you at Ocean Turtle Diving.

The professionalism and coaching of the entire team was amazing and could not be faulted in the slightest.

We have been fully informed from the initial enquiries about our 10-year old daughter, Maisie, and her completing the Junior Open Water PADI course and Dry Suit Diver Course yesterday – everything has been exceptional.

A special massive thank-you to Alun, Jackie, Andy, Kev and Stef for their perseverance, support, encouragement, competence and dedication which helped Maisie enormously, as there were a few tears and times over the weekend when Maisie was struggling with the freezing cold water, weather and completing a few of the skills – but her resilience and strength came through thanks to the “Ocean Turtle Team”.

This shows that anyone can achieve this no matter what age.

Thanks once again and I’m sure Maisie will be in-touch soon to enhance her skills with future courses.

Paul and Paul Jones x

We came to Ocean Turtle Diving a few days ago needing 2 dry suits and some additional gear for a special holiday coming up. We are both warm water rescue divers, but have never immersed in the Arctic – with Orcas!
Thank you for giving us the opportunity to drop you a quick note to say how super-helpful and friendly Stefan was. He was really knowledgeable, gave us some great tips, and we wouldn’t hesitate to come back again. Highly recommend Ocean Turtle Dive Centre in Basingstoke!
Please pass on our thanks to Stefan!
Kind regards
C&M

Just want to say thanks for some spectacular customer service from you and Suunto this week.
My EON Steel decided the world was too much for it while on holiday in Bonaire last week and I just died. Dropped into OTD Tuesday, by Friday I was presented with a shiny new replacement under warranty. It’s all synced and registered, DM5 even still had my custom screen layouts!
Fantastic work guys, really appreciate it. Great service, that’s why we need local dive centres like this

Nick Fry

Basingstoke